Release notes:
Web Help Desk 12.7.9 Release Notes (solarwinds.com)
So the below fix does still apply, the version number in the config line needed to 12.7.8 even though we are running version 12.7.9 of WHD
support.solarwinds.com/.../WHD-12-7-8-no-longer-sends-emails-for…
One bug popped back up for us so far, emails aren't sent to techs in the CC or BC field. This workaround seems to have stopped working. Tried changing the version in the config line to 12.7.9 but still not send CC or BC to techs.
The KB (https://support.solarwinds.com/SuccessCenter/s/article/WHD-12-7-8-no-longer-sends-emails-for-other-Techs-in-the-CC-BCC-fields?language=en_US) has been updated with 12.7.9 references. Its not fixed but you can make the workaround...work again.
Yes I did send an unhappy face and explanation why on the page - don't know if that prompted them to update it.
