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I need to detect changes of hardware. For example when a disk is replace for another or a new memory card is added in a laptop.
Release notes: Web Help Desk 12.7.9 Release Notes (solarwinds.com)
I have my WHD installed on a Windows 2008 r2 Server and its OK. I see there is an appliance for VMware and wanted to know if i can easily switch over to it, and if there is a benefit or if the windows version is better? I love my Dameware integration however I rarely use it that way. WHD is so important to what my…
WebHelpdesk unreachable in IE 11 after rollup patch 3161608 is installed on Windows 7. The fix for this is to edit the tomcat_server_template.xml file and add the following lines to the cipher suites: TLS_DHE_RSA_WITH_AES_256_CBC_SHA TLS_DHE_RSA_WITH_AES_128_CBC_SHA **these were the new cipher orders added to Windows 7 for…
No daemon activity detected. Check that at least one instance of the application has been configured as a dedicated or background daemon. For Tomcat deployments, this is done with the WHDDaemonMode environment entry in web.xml. For details, see the README.txt file in the Web Help Desk program folder, or FAQ 103 on the Web…
Is there a documentation of how to configure the Solarwinds WHD to send logs to LEM?
Good morning everyone, I was wondering if anyone had a "Client" how-to guide, going over the buttons, interface, etc. of the client end within Web Help Desk. And, if possible a basic "Tech" guide going over tickets (opening, closing, responding). I will begin my efforts in drafting my own documents shortly, however. I…
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