The most recent content from our members.
Currently we have an external billing server that receives CDR information from our Cisco Call Manager and reports all the statistics that we require including the 'ring time' it took for someone to answer the call. We have configured our Call Manager to also send the same CDR information to another SFTP server where…
I've been a SolarWinds Orion user for over 3 years now and love the product. One feature I have always wanted is the ability to escalate my alerts and place a phone call if a downed node is not acknowledged or recovered within a defined period. This is great for the middle of the night since we are not staffed in our NOC…
We have officialy reached Release Candidate (RC) phase for VNQM 4.0 (formerly IPSLA Manager). Users that are under IPSLA active maintenance can install this RC. RC builds are fully supported and made available to existing customers prior to the official release. Here comes a list of new features: * Support for Cisco Call…
Hello all, I am currently trying to get SAM to monitor our Cisco Call Manager 9.1 system and am unable to get SAM to detect Call Manager at all. I have tried all the Call Manager templates I could find on Thwack and tried importing them from within SAM (ones for v8/10, could find none specifically for v9) however when…
Hello, I have NPM and VNQM modules. The call manager installed in the network is Mitel. I'm having trouble monitoring the call manager. If anybody had the same situation, please share your experience.
Our SolarWinds server is not downloading CDR files from the SFTP server. I've verified that the CDR files are being uploaded to the SFTP server by the CallManagers and that the SolarWinds CallManager hosts are configured with the correct SFTP credentials and file location. I've turned the debug levels up on the SFTP server…
We are listening and you are asking for VoIP troubleshooting features for your Avaya call managers and devices. We need your help - our engineering team is investigating technical possibilities and we would really need to see following information from you: 1) What Avaya devices do you use and what is their configuration…
We are trialing Orion 9.2 and would like to Poll Call Manager for the Status of IP phones. Orion discovers the phone using Ping but since they do not use SNMP we can't pull information. I know there are MIBS on the Cisco Call Manager Servers we would like to create a table using multiple MIBS to pull information such as…
After upgading to VNQM 4.1, we are no longer able to get CDR/CMR records. No changes have been done to the CM's. When I edit the CM's in Solarwinds, AXL and FTP testing fails instantly. I followed the link "Help me fix this" link under the Test Failed and I can see that AXL is enabled and passwords are successful. Is…
Troubleshooting and monitoring your VoIP calls has never been easier! Today is a big day for all who were waiting for a solution that will resolve VoIP quality and connection troubleshooting problems in their business. SolarWinds has just released VoIP & Network Quality Manager 4.0! This product is an evolution of…
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