We are looking for Avaya users!

We are listening and you are asking for VoIP troubleshooting features for your Avaya call managers and devices.

We need your help - our engineering team is investigating technical possibilities and we would really need to see following information from you:

1) What Avaya devices do you use and what is their configuration (cluster details, network topology)

2) We would need to see at least few samples of your Call Detail Record files that contains information about each particular call (because of its structure).

3) We would like to take a SNMP walk of your Avaya call manager.

This information will really accelerate our development.

If you are willing to help us, please contact me directly (micha.hrncirik at solarwinds.com) and our engineers would schedule a short GoTo meeting with you.

I would like to say big thanks in advance to all who will participate on this.

thanks,

Michal

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michal.hrncirik

Really no one?

jspanitz

We've got a Nortel / Avaya PBX and call manager that we just recently upgraded to the latest and greatest version. Not sure if this fits the bill for what you are looking for as it is based on the legacy Nortel platform. Let me know.

michal.hrncirik

If you can produce CDR files (for instance for billing purposes) then it is exactly what we are looking for. I'll schedule a GoTo meeting with you and our DEV team may quickly investigate.

thanks John!

Michal

vrichardosn

Hi,

Our Company uses Avaya phones and software.Please let me know if you would like to talk.

michal.hrncirik

Hi,

I'm definitely interested to talk to you. I'll contact you offline.

thanks,

Michal

Vasant_Patel

We are a call center and 100% Cisco/Avaya shop Let me know if we can help.

Thanks,

Vasant

michal.hrncirik

Hi Vasant,

any chance to send us example of your CDR file produced by Avaya call manager?

thanks,

Michal

FormerMember

Hi,

We are an Avaya shop and would like to participate in your trial.

Thanks

Edward

mbwalker

We currently use Nortel/Avaya CS1K equipment (hopefully moving to the Avaya Aura Call Manager soon) and would like to use VNQM for telephony info. I will be on vacation next week but will email you my contact info when I return so we can discuss the possibilities for our systems.

sjocchiogrosso

Finally got my VoIP/IP SLA module updated today.

Are you guys still looking for Avaya Information, I'm currently in a Avaya Phone environment.

scott.williams

I think most of us gave up on an Avaya solution a couple of years ago... What do you guys have for us now?

FormerMember

Michal,

If you're still looking for users to test this with i have a larger environment Avaya environment as well. I also have Cisco Call Manager for which we currently have VQNM deployed, and are interested in extending this functionality to our Avaya users as well.

Nick

rmstrand

Michal,

We have emailed previously on this subject (outside this thread) through one of my colleagues at the University of Washington (Seattle). The data network is currently being monitored by Solarwinds, although I don't know all of the modules that were purchased with this implementation.

On the voice side we have an Avaya Aura Communications system which currently consists of three high availability nodes, approximately 230 DS1 TDM circuits at multiple physical locations, supporting approximately 30,000+ endpoints. The telecommunications infrastructure backbone uses a mix of TDM and IP. The voice IP backbone is converged on the data network (very recent) so detailed monitoring of the system becomes ever more critical. The resulting network is predominantly based on Juniper network hardware.

We are also currently engaged in an effort to convert our telecommunications system core to a SIP (VoIP) based architecture. Our system, although based on Avaya components, will also contain components from Acme Packet (IP trunking SBC), Sipera (endpoint registration SBC - recently acquired by Avaya), and Audiocodes (TDM trunking). At some point in the future it may also incorporate Microsoft Lync. We have already tested and proven interoperability of this architecture. We are in the final phase of deployment for the SIP architecture.

Our system currently consists of the following components:

Multiple Avaya G350, G430, G450 and G650 Gateways, IPSI's, MedPro's - literally hundreds of IP address entities

1) HA (high availability - dual server) instance – Avaya Aura Communication Manager 6.1

2) HA instances - Avaya Communication Manager 3.14 (current effort underway to phase this equipment out - multi–year effort)

1) HA instance - Avaya Aura System Manager 6.2, diversely located (2 devices)

4) instances - Avaya Aura Session Manager 6.2, diversely located (8 devices)

2) HA instances - Sipera SBC, diversely located (4 devices)

1) instance Sipera EMS (enterprise management server)

2) HA instances ACME Packet NetNet 3820, diversely located (4 devices)

1) HA instance Audiocode Mediant 3000 media gateway (2 devices)

1) instance Audiocodes EMS

I have the Avaya Aura 6.2 SNMP implementation white paper. Within the White Paper are embedded objects that contain the MIB declarations. This includes information on the built in Serviceability Agent polling mechanism and the resulting alarm MIB declarations used by Avaya.

I'd like very much to work with Solarwinds, however there is one sticking point that we need to get past. Our (and many other customer's) CDR contains the account codes for toll access. You can imagine the kind of fiscal exposure this represents if that information became publicly available where a 30,000 endpoint network is concerned. An NDA would be necessary to move forward on this part.

Given the size of this voice network and array of components this should be a gold mine of an opportunity.

If Solarwinds is serious about moving forward with this, the ball is in your court.

Mark

stas

We are using Avaya Blue(Nortel) VOIP switchboards.

I have CS1000, BCM450 and BCM50 units and 1120,1220,1230 phones all over the world.

Is there a solution to monitor them with VOIP and IP SLA Manager?

shanwany

Hi Michal,

Were you able to get that sample Avaya CDR file?

2) We would need to see at least few samples of your Call Detail Record files that contain information about each particular call (because of its structure).

I have a similar need to learn about the structure of the CDR files.

Are you willing to share some sample files with me? I would really appreciate it. It will help me a great deal. and if you happen to have other CDR's for other ACD's, IVR's & CRM samples, please share, if you don't mind

Thanks

Steve

shanwany

Hi Stephen,

If you are still willing to share Avaya information, I would appreciate a sample copy of Avaya CMS CDR export to .cvs format file. You may want to sanitize any customer information ...

michal.hrncirik

Hi Stephen,

if you can send us/me CDR file(s) it would be great. Please contact me via my email address (michal.hrncirik at solarwinds.com)

thanks,

Michal

michal.hrncirik

Hi Steve,

we have some particular data but I'm afraid I can't share it with you without agreement of a sender. I saw your post from above and this would be the best way to go - I hope that guys will share it with you.

What exactly are you investigating?

Michal

gwgits

Michal,

Are you interested in speaking with organizations that do not currently own your VoIP & Network Quality Manager product?

Greg.

shanwany

Michal,

Agreed. Must have consent. I too hope that the guys will share with me.

Meanwhile, are you able to speak to the format of the cdr file? This is what I am investigating: "what does a CMS exported cdr file look like?"

Thank you

Steve

rmstrand

Shanwany,

I only bring this up because Avaya has introduced confusion within their product offerings and it may further confuse others trying to understand all of this.

CM is referred to as Avaya Aura Communication Manager or Communication Manager and is the communications system capable of providing CDR output. Here is the CM overview document -> http://downloads.avaya.com/css/P8/documents/100059342

CMS is the Call Management System, which is a contact center / call center reporting and administration system. CMS does not produce CDR output though. Here is the CMS overview document -> http://www.avaya.com/usa/product/call-management-system

Not trying to nit-pick but it does make a difference, especially to those that run call centers.

shanwany

rmstrand,

Thank you for clarifying.

Question: CMS does produce reports. But are these reports a summary only without single records?

michal.hrncirik

Hi Creg,

absolutely! I'll ping you offline.

thanks,

Michal

michal.hrncirik

Hi Steve,

structure related question should not be a problem. I'll ping development so they can discuss this with you.

Michal

rmstrand

If you have access to CM discs (5.x and newer) you can load CM within a virtual machine on your PC. You'll need a quad core with at least 16GB of memory and 120GB of free space. CM will run for 30 days before it requires a license and ceases to function. This would give you the opportunity to produce CDR reports using softphones as communications devices to provide CDR data.

Within Avaya CM, CDR output is extremely flexible. There are two output queues that can be defined (primary and secondary) and there are 5 templated formats without enabling "enhanced formats". There are also several other parameters that can be enabled, which will have a direct impact on the information and format that is provided within the CDR output. One of the templated formats, is "customized", which is to say you can determine exactly what you want in the CDR output, another that may be of interest is unformatted, which I suspect provides all available output, but it will be dependent on what other fields may be enabled, such as legacy CDR, ISDN trunk format, etc.

Note the newest version of CM (6.2) will run on less memory as you no longer need to load system platform.

michal.hrncirik

I send you an email, so please feel free to suggest available date for a call.

thanks,

Michal

jonnyo

Hi, Michal...

My company is a ~2000-seat Avaya Aura shop, distributed across several sites throughout the world. We're currently using a supplier-customized version of Nectar but want to move to something in-house. We briefly looked at the VoIP NQM product but decided against it because of the lack of support for Avaya, but if this is something you guys are serious about and anticipate having a product out soon then I can probably get those guys back to the table to help you out. We're currently implementing SAM and NPM for other purposes but once that is done we should have resources available to work on this. Let me know.

Thanks...

Jon O'Brien

michal.hrncirik

Hi Jon,

thanks for info. We are working on Avaya support. It's definitively on our roadmap but we are currently at the phase of technical investigation and architecture readiness for Avaya gear so it probably won't be out soon (less than 3 months).

thanks,

Michal

planglois

Any update on Avaya Support? Were upgrading a Nortel Option 11 to Avaya CS1000e in the next 2 months... Can I keep VNQM on the project budget?

RSmith70

Michael,

We are a 2-year college with Avaya 5.2.1 CM and 9600 phones and about 1500 users. Let me know if you would like to talk.