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Web Help Desk had a reservation feature that allowed for assets to be reserved, checked out, and checked in. Has anyone come up for a workable solution for a loaner equipment reservation system in Service Desk?
We recently moved over from Solarwinds Web Help Desk to Solarwinds Service Desk. WHD had a dedicated Reservation system for easily checking in and out asset items for a set period of time and that would send email alerts to the client if assets were past due. The reservation system would also show technicians if an asset…
A full reservation where asset(s) can be temporarily checked out to a client for a predetermined amount of time (date/time to date/time). If the reservation item(s) is not returned by the due date, the system automatically sends a reminder email to the client. Similar to the feature that is present in Web Help Desk (WHD).
We would like to have clients self-reserve assets. the problem currently is that we need to capture additional information about the reservation having custom fields clients must complete when reserving an asset would also this. For example we need to know if clients are traveling to certain "sensitive" countries. We may…
Currently, if you set assets to be reservable directly by clients, the client is shown a dropdown that includes ALL Asset Types and Models. This is true even if the reservable button is selected on the client side or the "Limit to Assigned & Reservable" option is selected in the Asset settings in Setup. If the list is set…
How to create a custom field on the Asset Reservations page?
Is there any way that we can set up the notification emails when reserved asset is checked out and checked in?
1. If you set the location of the asset, it will limit its visibility to clients in that location. We need to be able to select multiple locations. 2. We need to be able to alert the technicians when assets are overdue, so we can pursue the asset. 3. If the asset has not been checked back in (un-returned) and the next…
Is there a way to limit what a user sees or able to reserve in the reservations tab by Location/Room? I.e. A user who is part of Location "X" cannot search for or reserve any other assets from Location "Z". Thanks! James
Is it possible to limit the amount of time a asset can be reserved? I.e. An asset can only be reserved for "x" amount of days/hours... I'm new to WHD and cannot find the answer to this question in the documentation or on the forums... Thanks in advance! James
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