The most recent content from our members.
It would be helpful if reporting options and filtering were more granular, to align the same reporting capabilities of exporting and scheduling from all reporting/auditing sections across the entire service desk account, and not just from the reports section. Specifically, having the and ability to export from task views,…
I am using the new Kiwi NG and now trying to set up users for the I.T. Admins. So far I can only see that you can create local users in the Web UI. I would like to set this up with LDAP. I am not finding much documentation on how to do this. I would like to set this up so that LDAP is used and we log in with our AD domain…
Our organization relies heavily on Teams instead of email internally. It would be awesome if there was a way to send comments to the Requester's Teams instead of their email so visibility is improved for our org and resolution times can be reduced for us. We have all the users provisioned and set up through Azure SSO.
* Granular Permissions and Flexibility We're working on adding more specific roles and permissions, and it would be helpful to have more flexibility in how permissions are assigned or restricted. * Improved 'Scope' Selection Instead of the current single dropdown under "Scope" when adding a permission, it would be nice to…
Is there a way to resend the activation email for users (created manually or via import) in bulk instead of one by one? The Actions menu, which allows multiple users to be selected, does not contain the option to send the activation email. It only appears under the actions column for each individual user.
Currently we are utilizing the integration with OneLogin to provision accounts within SWSD and have rules setup within OneLogin to set the Department field within SWSD based on the Department field within Active Directory. Based on our environment, we have several Groups within SWSD that have to be manually updated with…
Currently, certain functionality within the platform is restricted to accounts with Administrative Rights only. As it stands, these rights are an "all or nothing" approach. We should be able to allow other users/groups/teams access to pages or functionalities at a more granular level, so that we may maintain restricted…
How can I determine who is logged in at any given time? And is it possible to see what they are doing or recent activities or pages? I'm trying to determine if web console activity is the cause of or contributing to performance issues. We are on Solarwinds 2023.3.1.
If possible - can we have it so that any open tickets for a user are in the Suggested / Related section of a ticket draft? This feature would be helpful in preventing duplicate tickets since the agent that takes the call is not neccesarily the one that works it and may not see the Queue it is assigned to. The feature is…
I can run reports that show what users are connected to SolarWinds, but I am running into problems trying to identify what webserver they are accessing SolarWinds from. We have been getting sporadic issues that aren't effecting everyone and it came down to that users on a specific webserver all had the issue but only a…
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