The most recent content from our members.
It would be great if there was an ability to upload a form with variables in it, then when a Service Catalog item is used replace those variables with entries from the Service Request, and then be able to export the form (with the values entered, replacing the variables) to a word document or PDF. For example, our finance…
We have multiple service catalogue items used at our company that require manager/supervisor approval before they can be processed and thus have an approval request sent to the incident requester's manager as part of the catalog items' process. The problem is that sometimes these approval requests sometimes get buried in…
Service Desk administrators need to be able to map the "New incident" and "Create Ticket" buttons to our own Service catalog items. My organization has created a single dynamic form that, using form logic, creates a decision tree to guide the user into the proper workflow for their needs. Their ticket/incident/request may…
I'd like to see the ability to either comment on Audit entries for service catalog items or some log that we can make entries into to explain changes that were made to a catalog item. The current audit log is painfully ineffective at actually doing any meaningful change auditing, as it doesn't record what was changed on…
In service catalog creation, we need to * Arrange the fields in groups * The groups to expand/collapse
The "due_at" field for Update Record process item requires setting a specific date. It's not particularly useful since that hardcodes the date. It would be much more useful to be able to say Today, in 3 days, in 7 days, etc.
Hello, We've been using the "Convert into Service Request" feature for a few months now and we would like now to know if there is a plan to Convert a "Service Request/Catalogue" into a "Service Request/Catalogue"? Sometimes users are submitting their request under the wrong Service Catalogue item, and it would be useful to…
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