The most recent content from our members.
Given the roll-out of the new functionality to select which custom fields we want included in the Sort/Search/Filter options on the Index screen displays, it would be a great enhancement to include all of the system fields, too. For example, I would like to be able to sort on Mobile Phone number and Device OS, which are…
Hey there The SWO Overview page is beautiful! Having the ability ot add our own gadgets and widgets to it has to be on the roadmap right? Today though, a simple visual "helper" for us and our clients would be to allow us to sort the Anomalies section A to Z, or more importantly, Most devices/services to least. We have a…
It would be nice to allow for sorting by multiple columns. For instance, if I wanted to sort first by "Assigned to" then by "Created at", I could easily see all assigned tickets sorted by how new/old they are. Many possibilities here, but it seems like this should be fairly simple to add.
I would like to see additional index view sorting options for the Assets/Mobile Devices view. For example, sorting on the mobile device phone number should be at the top of the list, but also sorting by OS Version should be available, too. Basically, if the field can be added to the index view, it should be available as a…
The CMDB view in ServiceDesk needs a better view. We would like to be able to navigate all our CI through a menu, rather than setting up what is going to turn into 50+ different views and saving them individually. Creating all these views is going to end up being more cumbersome than useful. Ironically, the view that we…
I think there should be a way to modify the “Print User Card” details inside of ServiceDesk under a user's profile action tab to include the date the tickets was closed and include the tech who was assigned to each ticket. Is it possible for the parameters within that function "Print User Card" to be modified to include…
An option to define a specific sorting for service catalog items list and be able to apply this sorting to all portal users. As currently we only find the sorting setting is on each portal user’s own portal page and there are only three default options of sorting, which are Alphabetic, Popular and Highlighted So, it would…
With the new implementation of Custom Fields you can now use the same field in multiple Request Forms. This means that all previously created custom fields are are all now added to the list of usable fields. Because of the way Service Desk was previously set up, we had to create the same field multiple times for different…
Would there be a way to implement a "Quick Filter" within the views specifically under incidents? I would like to be able to filter by assignee, but would like to not have to go into the view and edit the filter to do so. Something like being able to click on "Assigned to" which brings up a drop down of users that have…
Currently there is no way to sort the order of items in dashboard tables (various widgets), this is a critical feature and significantly reduces the usability and value of the dashboard. e.g. cannot sort 'Aging Tickets' from oldest to newest (newest is currently always on top), cannot sort by a different column value such…
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