The most recent content from our members.
It is a requirement by ISO standard to configure MFA in all internal application to provided added layer of security; therefore, it will be great if the feature is added to the web help desk with top priority, as this will ensure the WHD with compliance requirement for most country that it is been used.
Edit 2: I'm heading out for a surgery and won't be able to respond for a bit to any new questions or notes. Edit to add: Version 12.8.5 HF2 A client recently pointed this out. After digging through old tickets, it's been happening for a long time. Portal went live in Feb 2019. Has this happened to anyone else? Maybe with a…
Forgive what may be a stupid question, but I am as green as the "NEW" icon here. My partner recently departed without leaving any documentation whatsoever, and management didn't seem to care that he was departing either. I have now absorbed all thirty years of his responsibilities. The problem is, I was the Windows and…
Hello- I have about a list of 140 new clients that need to be check if there are duplicate client accounts for a merge. Is there a way to perform this in a bulk action? Only see an option to individually search by each username. Please advise, Thanks.
I just upgraded my free functional version 12.7.9 to the latest 12.7.12 and now I get this error - anyone know how to adress that issue? I installed the the file from here: https://www.solarwinds.com/downloads/WHDWIN64Free.zip WebHelpDesk-12.7.12.1710-x64-free Is that the correct file/version for free edition? Thank you
Howdy! I have a similar question as the thread over here: https://thwack.solarwinds.com/product-forums/web-help-desk-whd/f/forum/28386/rest-api-qualifier-values/32958#32958 Specifically I'm trying to use qualifiers for the Tickets endpoint and TicketNotes endpoint. The TicketNotes endpoint isn't listed as supported, so…
Hello, I am trying to convert our incoming mail from Exchange/O365> Basic to Open Authentication (OAuth). I have followed all the steps provided (Configure an incoming e-mail account for Office 365 (solarwinds.com))to register the Web Help Desk app to our Azure as an application. The issue I am running into is when I input…
Hi. Having started a new IT role within a company I have noticed they have a 'distribution group' linked into Webdesk for the registered email address for incoming and outgoing mail. The current setup translates to receiving an email from the 'distribution group' and then an email from 'Webdesk' with the ticket…
Recently within the last week outlook inbox email's stopped processing email tickets to the Web Help Desk. The connection shows green, updated the credentials and also tried to connect to a different server. Still met with remote server returned an error (401) All the email's are sitting in the inbox and not processing,…
Hello Guy,With the following message, we are experiencing AUTHENTICATION errors on the web help desk SolarWinds. I don't know if this is an error, a license, or a system problem.
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