The most recent content from our members.
Hi Team, Creating this feature request on behalf of my client. They would like to a feature to ensure that approvers’ comments on approved or declined requests are automatically added to the ticket comments section, so that requesters—who cannot view workflow details—can still see the justification or feedback.
Hi Team, Creating this feature request on behalf of my client. Send automated reminder emails to approvers, including Approve and Decline action buttons for quicker response.
Hi Team, Creating this feature request on behalf of my client. They would like to ability to provide access modifying ticket attribute data, enabling more flexible and accurate ticket management.
Hi Team, Creating this feature request on behalf of my client. They are requesting a feature to implement a post-implementation survey for Change Requests to gather feedback that will help improve user experience and support quality.
Hi Team, Creating this feature request on behalf of my client. They would like to have approvers to be able to view the requestor’s change request under their “My Tasks” list, ensuring the approval action is easily accessible.
Hi Team, Creating this feature request on behalf of my client. They would like to enhance the email notifications sent to both the requester and the agent so that all approved and rejected items, including their associated attributes, are clearly listed in the service request email receipt.
Hi Team, As highlighted in the screenshot below, I would like to request role-based access controls for each ticket tab. Each tab should allow separate, customizable permission settings so access can be managed independently based on user roles. Creating this feature request on behalf of my client.
Dear all, For devices enrolled in inTune, the M365 portal shows the list of installed software, similar to the "software" tab in Service Desk. Unfortunately, the inTune connector does not retrieve that information and the only workaround suggested by support is to install the Service Desk agent. Obviously, when you…
Makes sense to add Teams Chat either as integration setting option and/or as an option for notification settings as opposed to email as the only option- So when approvals or tasks are assigned, a notification can be sent to the assigned user's teams chat via their teams associated email, as a more reliable means for…
Currently the change calendar only pulls system default states into the outlook calendar. Due to the nature of how we have setup our change catalog items for normal, standard & emergency changes, we implemented a few custom states into our workflow process. When we rolled out these catalogs for our teams.... the change…
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