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Allow Incident to Task correlated dashboard widget allow task column to selected on list view to show number tasks open against each ticket. similar analytic dashboard widget for quick interactive display
SolarWinds Service Desk already appears to provide a Microsoft Teams client integration, and the documentation says users can log in, create tickets, view tickets, see ticket details, add comments, resolve tickets, and use live chat with an agent from within Teams. The documentation also states that tickets created through…
Add Post Options to Post As Resolved to expedite Incident Workflow. Rather than Document, Post, and then Resolve, it would be easier and quicker to Document and "Post As Resolved"
It would be great to be able to pull variables for notifications to show who has completed an approval. Currently today you are unable to do so, having this would allow users to know who has completed their approvals.
I have a Service Catalog item that includes several fields controlled by a Logic Form. The Logic Form uses one main (parent) field to determine which dependent fields should be displayed. Some of these dependent fields are shared across different values of the main field. The issue is that when the main field changes, the…
Hi Team, Creating this feature request on behalf of my client. They would like to a feature to ensure that approvers’ comments on approved or declined requests are automatically added to the ticket comments section, so that requesters—who cannot view workflow details—can still see the justification or feedback.
Hi Team, Creating this feature request on behalf of my client. Send automated reminder emails to approvers, including Approve and Decline action buttons for quicker response.
Hi Team, Creating this feature request on behalf of my client. They would like to ability to provide access modifying ticket attribute data, enabling more flexible and accurate ticket management.
Hi Team, Creating this feature request on behalf of my client. They are requesting a feature to implement a post-implementation survey for Change Requests to gather feedback that will help improve user experience and support quality.
Hi Team, Creating this feature request on behalf of my client. They would like to have approvers to be able to view the requestor’s change request under their “My Tasks” list, ensuring the approval action is easily accessible.
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