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Currently SolarWinds obtains time and time zone from the server hosting it. We run a global operation with devices in 15+ time zones, so we set all devices to UTC. The SolarWinds server is also set to UTC. While this displays the time at the top of the dashboard correctly in UTC as well as events, and alerts, other times…
This may be something simple. We have 5 priority types, and when creating a new ticket all are available to select. Once created, we are unable to change the priority. Clicking into it displays only the current priority. I created a new permission (First Line) last week and put my first line techs in there. This permission…
It would be great if we could get the custom fields to have an optional default value so that Clients submitting a ticket, or Techs creating a ticket on behalf of the Client, it would make the creation process much faster and would help with errors between request types.
Currently it seems that "Service Request" is the default Ticket Type, and there doesn't appear to be a way of setting a Ticket Type by Request Type (or any other way). Nor does there seem to be a way of changing the default from "Service Request" to "Incident". Am I incorrect, or is that the way it is?
Hello, Can you help me with this question, please?
Hi All, First post from a forum newbie here! I am using NPM 10.7 (really impressed so far) and have been trying to build a nice work flow for automating content for Monthly Performance reports for our Managed Service Customers. Historically we have been using the "classical" type of charts but im looking to move to the…
I have made a new left navigation tab that I use when looking at nods. is there a way of having this new tab be the first to open when I click on a node? I tried moving it to the top but it still opened summary first.
When I go to "Manage Nodes" - Every time I log in, or any of my team members log in, we need to choose our column items. Is there a way to set the default column items for manage nodes? Any help would be appreciated. Chris
At our help desk our tickets are issues are usually quick, so the ability to change the default status type Resolved or to Closed. How could I do this in web help desk? Thanks, Brendan
If you link an Incident to a Problem and then add a Tech Note - that tech note to the Incident that note can be added to the Problem as well. By default this box is checked. For us we want to keep the notes unique by ticket. Is there a way to uncheck this by default?
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