At our help desk our tickets are issues are usually quick, so the ability to change the default status type Resolved or to Closed. How could I do this in web help desk?
Thanks,
Brendan
I'm not entirely sure the system will do what you expect, but you can either use a Quick Ticket or saved Ticket Bulk Action to cut down on the number of clicks.
You may also use Action Rules to Modify the ticket to changing the Status type to Resolved at least if the request type is of specific ones. You can then specify that Action Rule to run on Tech Update only.
Hope that helps.
