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Hi, We have set up a Custom Field called Action Date that we can specify a specific date in. I'm trying to search for tickets in the API for all tickets that have that Action Date on the specified date. I can bring up the list of tickets that have the option to input the action date using…
I have created some custom fields in the IPAM DB used to store IP Addresses. I would like to use the Import spreadsheet function to populate these custom fields but the import tool does not display these fields as fields that allow import. Does anyone have a work around?
Is it possible to add custom ticket variables/fields to approval emails and/or ticket notes? For example for a special account type a different team than normal has to create an additional account for new users. Instead of transferring a ticket we created an approval process based on if a custom ticket field is checked.…
Hello! I am requesting the function to create a default Subject/Request Detail field if the fields are hidden from the client view. For example. Request type is "Technical Support-Toner Replacement". The user does not need to type in a subject or a request detail because we have custom fields to take care of all the…
I want to be able to make a note on a ticket that is particular to a set of custom fields, ie: Select the items below if they apply to you. Instead I have to make a really long custom field name and it reformats the client view in a bad way. Basically some way to provide instruction within a ticket other than the request…
Currently in the Date/Time custom field options there is no way to choose a minimum amount of days out. For example if I have a specific request type where we do not want users to submit a ticket for an event setup happening in less than 48 hours when they load the date picker they are unable to pick today or the next two…
Add the below options for Custom Field conditions: Is Not Is Any Of Is Not Any Of Is Blank
Firstly, I'd like to suggest a feature to allow Ticket Custom Fields to be duplicated in the same way that I can duplicate an Action Rule. I create many different custom fields and then need to scroll through thousands on request types to add that custom field to. It would be so much easier to duplicate an existing Custom…
Currently only custom fields that we create we are allowed to move and place in any specific order, but for all other fields (attachment, Carbon Copy, etc), you can't relocate and some of them you can't even take out. Not ALL generic fields are necessary for every ticket. Would be nice if ALL fields could be relocated or…
I have created some custom fields to keep track of Asset Repairs in Web Help Desk. Such as Repair Vendor [Text], Repair Sent [Date], Repair Cost [Currency]. When I select the Reports button and create a new report, select Table Only, I can see other custom fields I created but none of the ones I want that I listed earlier.…
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