The most recent content from our members.
Introduce advanced analytics that monitor user and device network patterns to detect unusual or suspicious activity.
It would be helpful if reporting options and filtering were more granular, to align the same reporting capabilities of exporting and scheduling from all reporting/auditing sections across the entire service desk account, and not just from the reports section. Specifically, having the and ability to export from task views,…
Please update/expand 1- Power Bi connector for pulling full scope of account data 2- Data/Web API further defined, allowing data to be connected in Power Bi Desktop via Web URL. (1) I believe it would be most beneficial to all SW customers using the PBi connector, for it to pull raw data at the individual account level so…
Hello community, since the release of the official connector of SWSD for PowerBI, I have gained experience and noticed that the Group Assignment is not available as a column. I have found this feature to be helpful for my IT environment. It would be beneficial to have it available for statistics as well like all the other…
My organization has suggested that we report on First Contact Close tickets, but we had a couple questions. * With this being the kind of metric that I see recommended all over the place, why is there no report for this metric? * I see this reported in the Sample Benchmark, but I don't know how it's getting this, or what…
Actually, you can schedule a report with various possible attributes and choices. It would be nice to have the possibility to trigger the report creation instantly with a button, choosing the people you want to send it to without having to set up the schedule. Something like Trigger report creation --> choose people -->…
Beefing up the Report/Analytics Module with more support for Service Catalog tickets would be very ideal for teams to be not only be able to report on Incidents, but also Service Catalog tickets. We also would find that filtering and reporting on the custom fields within these Service Catalogs would be very useful as well.…
Looking for Beta customers' feedback for creating additional computer insights analytics as part of Assets Computer Report Enhancement that is about to be released. Please reach me at: rinat.gil@solarwinds.com if it interests you. Looking forward to hearing from you. Thanks :) Rinat
Report. From Oxford Languages: Verb: * Give a spoken or written account of something that one has observed, heard, done, or investigated. Noun: * An account given of a particular matter, especially in the form of an official document, after thorough investigation or consideration by an appointed person or body. While these…
CSAT Report – Part of the Report Series: Mastering the Art of Reporting: Your Essential Guide to Data-Driven Storytelling The CSAT, or Customer Satisfaction, Report is one of the most common and understood reports. In general, it’s a rating given by your customer. When we say "customer" here, it doesn’t have to mean…
It looks like you're new here. Sign in or register to get started.