The most recent content from our members.
Sometimes there is a need to get a list of users from the requester to fulfil a request. For example, if someone wants a new Distribution List, you would want them to include a list of users to be in the new list. Or if someone is switching roles, you may want to know who is now reporting to this person. The only way to do…
When i merge a ticket it should take all of the details from the parent ticket. site, department, category, subcategory, assignee, impact/priority at this time it only auto closes and leaves everything blank then as an admin I must track it down and correct it due to our metrics and reports.
Potential enhancement for the dropdown menu in the following window within SWSD. Currently, the dropdown values are not fully visible unless we manually scroll through them. If it's possible to modify the interface so that all dropdown values are visible without scrolling—perhaps by expanding the dropdown height or…
Hello!! Submitting a feature request on the incident origin field – My team and I thought it would be very beneficial to see this field in the incident's hearer. As well as it would be nice to have the ability to adjust this field and have other selectable options within the incident origin selection. Also, having this at…
Is there a field that will show a dropdown of all assets so one can be picked? Here is my scenario: We have 2 service desk providers: - IT service desk - Security Service desk I want to create a form that the helpdesk staff that use the IT service desk can fill in on the security service desk when a laptop is stolen or…
Currently, when you convert from a Service Request to an Incident the data entered into the fields of the Service Request form is lost. This data needs to be preserved either in the description of the new Incident or in a comment.
The new "Request Inputs" field was automatically added to all Service Catalog items. It would be great if we could disable the feature, so the field doesn't appear. Or, alternatively, if it the field could be relocated to the side of the ticket, near the Actions button, that would be even better.
I have a Service Catalog Item that allows people to sign out loaner equipment. They can choose multiple things in this list (laptop and projector, for example.) It would be nice if, in my process, I could create a task for each item in the list. In my case, the usage would be to create a task to assign each item in our…
Hello, I'm looking for a way to use Approval, but I'm unable to pass any information with variables to the person doing the approval (much like how a Notification supports variables).When an Approval is sent, I'd like to include some Input Fields to them so they can accomplish their duties accordingly.I'd like to use…
It would be very helpful to be able to use the Out of Office status of an employee/agent (but specifically an agent) as a modifying field when writing rules in the system. For example - I want to create a notification rule to send me an e-mail if anyone who is out of office is actively assigned a ticket. Right now, I have…
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