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Hey All, I did some searching around the forums for this earlier, and didn't see any related posts. Currently, we have multiple CAB approvals set up for various types of tickets. However, we have some tickets that the Yes or No is treated more as a "Yes, this is an event" or "No, this is not an event". When someone checks…
It would be beneficial to restrict certain drop down options when a ticket is designated Incident/Problem. If service requests can be classified as Standard, Minor, Major, Emergency; when a ticket is determined to be an Incident, we would like the ability to remove Standard from the drop down as any Incident should fall…
Hi there, I am unable to download a template for when you want to import your assets from an Excel Spreadsheet onto the Web Help Desk Is this available anywhere offline as a template? I work in an environment where we are not Internet Facing Thanks Folks!
HI Guys. wonder if you can shed some light on this. we have changed the IP address of the Web Help Desk server, when i try to use the intergration from WHD and upload to the ticket via Mini remote control the URL is incorrect. Anyone know where i can change this? thanks
This is the topology of our configuration. There is network connectivity between all servers in the topology. The Web Help Desk is to be used by Clients in all the 3 locations. We are performing Active Directory Integration to pull the user accounts from all the ADs to Web Help Desk. 1. The Web Help Desk have been fully…
I'm looking into this feature but heard upon first implementation it sent an invitation for all tickets ever created which was problematic and confusing for staff. Can I get some clarification on how to prevent this if we want to utilize the survey feature on all future tickets?
I installed a SolarWinds Web Help Desk, i created some tech and some clients like 3 each. I was able to login as the tech on the web browser but i couldn't login as any of the clients. Was giving an error of invalid email or password. I changed the client option to login with username through setup-client-option. I was…
Add the below options for Custom Field conditions: Is Not Is Any Of Is Not Any Of Is Blank
When viewing tickets under Group Tickets or My Tickets it shows them in a list format. I believe that it would be a beneficial feature to be able to simply select the column categories and be able to manually change them as needed; for example: Ticket #, Priority, Status, Location, Request Type, and Tech are columns that I…
Hi, First, this is my first post here so correct me if I am breaking any rules. My IT department purchased WHD as an alternative to Salesforce which we had been using for task management and trouble tickets. We have been cut over to WHD for almost two weeks and I am finding some things that don't quite work right. My main…
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