Mini Remote Control Web Help Desk URL

HI Guys.

wonder if you can shed some light on this. we have changed the IP address of the Web Help Desk server, when i try to use the intergration from WHD and upload to the ticket via Mini remote control the URL is incorrect. Anyone know where i can change this?

thanks

Find more posts tagged with

web held desk

mini remote

Accepted answers

All comments

jeremymayfield

I am not sure but you might try this, Screen Shot 12-15-16 at 11.56 AM.PNG

Delete the saved credentials, and re-add them. That might allow you to re-point to the new server.

alexwhit

Thanks for your reply.

i think i have jsut found it as i got your email. its under settings > general > options > server DNS name

i was looking where to change the IP i had not realized that i had put the ip in there and not the DNS.

thanks

jeremymayfield

Ah right, i was thinking from a Dameware point of view. Yes its very handy to use a DNS name over an IP address in some cases. DNS caching and flushing can be difficult depending on the size of your network and how its configured. I try to flush ours often but confusion still happens.