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Understand and Optimize Team Processes Like Never Before with the Help of a New System Field: Group Assignment There are endless ways to structure service management teams and agents. Often, agents will be members of multiple teams or groups working on different types of issues. Filtering reports and routing to specific…
Hi Thwackster's, Has anyone deployed 2023.4.2 in large environments and if yes, has anyone faced issues with Polling engines, SRM & VNQM? We are seeing Polling engines where data is not getting polled and polling starts only on doing a complete cleanup job. But surprisingly, this is for maybe 2 out of 10 APE's. VNQM issues…
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