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Currently, by default, when a user is not responding to an email notification from Solarwinds (Samanage), but sending a separate email to the dedicated mailbox, the system checks if the subject contains the incident number (Incident #VALUE), then checks if the mail header is SIMILAR to an existing incident. If neither of…
Synchronize the Incident Field Settings to reflect in all locations. Not just the table on the Portal but also the Incident form as well as the Technician dashboard. Its just confusing having different names for the same field in different locations throughout Service Desk.
I want to be able to customize the email subject and body for DPA alerts, including choosing dynamic data fields so I can deliver the information users need in the order they need it.
Hi I have created a windows event template for user account lockout. I want to send a email everytime a account gets locked out in any of my DC. I have used the variable ${N=SwisEntity;M=ComponentAlert.WindowsEventMessages} which gives me full event message with header and subject as below --- Event 1 of 1: Log Name:…
Hi Guys, I noticed that I can create various custom layouts to display various columns based on the grouping I choose. The only column I cannot seem to find is that of the "Subject Field". See below: Any assistance would be greatly appreciated. Thanks in advance Regards Stephan
Currently there are hard-coded entries that we as administrators are not able to move or remove. For instance, the hyperlinked ticket number and company logo. You can remove the company logo by checking the bullet to 'No' for Include Graphics In HTML E-Mail in Settings>Email>Options. Not a great solution at that... You…
Firstly, I'd like to suggest a feature to allow Ticket Custom Fields to be duplicated in the same way that I can duplicate an Action Rule. I create many different custom fields and then need to scroll through thousands on request types to add that custom field to. It would be so much easier to duplicate an existing Custom…
Instead of sending out emails with the same subject line that the client receives it would be nice to know if you were CC'd or BCC'd on a ticket by adding "CC" or "BCC" at the beginning of the email subject. This would help especially in situations where I have all of my WHD emails filtered to a folder so they skip my…
It would be helpful if we were able to customize the information displayed in email subject lines when a ticket is created or updated. As is, the beginning of the ticket's subject line displays following the ticket number, but often the beginning of the subject line is not what we'd like to know. If we were able to select…
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