The most recent content from our members.
Is there a report or something I can run in settings that will give me a list of the distribution groups that alerts are sent out to? We are auditing who gets what alert and it would be great if I could pull a list of where alerts are going. I thought there was a place for this but cannot find it right now. Thanks -Dave
While using an action rule it is possible to send an email. In the send email form, several variables exist that can be used in the subject line and body of the email. Please add the ability to use these variables in the recipient field, too. We have a need to send an email to the assigned technician, but multiple possible…
In the 'Recipients' section of tickets, the cc: and bcc: autocomplete dropdowns populate with Inactive accounts. As the account is Inactive, email to that account will fail making it a pointless option. Additionally, visible Inactive accounts simply add clutter and create confusion. Please do not display Inactive accounts…
I opened a support case on this, but curious what others have found. Our users are sync'd via LDAP. We also have tech accounts that are not LDAP'd, so Techs actually have two accounts with the same email address. We've discovered that when their Tech account is inactivated, emails triggered to their regular active account…
It looks like you're new here. Sign in or register to get started.