Do not display Inactive accounts in Recipients section

In the 'Recipients' section of tickets, the cc: and bcc: autocomplete dropdowns populate with Inactive accounts.

As the account is Inactive, email to that account will fail making it a pointless option. Additionally, visible Inactive accounts simply add clutter and create confusion.

Please do not display Inactive accounts in the cc: and/or bcc: autocomplete dropdown menu.

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Comments

masantangelo

We would also like to see this feature be implemented. At the very least a configurable selection. We deactivate users as they leave so that we don't lose the ticket history and keep them handy if they ever come back.

This means that the user list can be extraordinarily long and confusing to end users.

justin.gray

As I was just revisiting this request, I'd like to add that Inactive Tech's are displayed in the cc: and bcc: drop-downs, as well. This is even more confusing, as those accounts do not display an [I] next to them to indicate that they are, in fact Inactive.

So here is another plea to please hide Inactive accounts from cc: and bcc: dropdowns in the Recipients section of tickets.