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Edit 2: I'm heading out for a surgery and won't be able to respond for a bit to any new questions or notes. Edit to add: Version 12.8.5 HF2 A client recently pointed this out. After digging through old tickets, it's been happening for a long time. Portal went live in Feb 2019. Has this happened to anyone else? Maybe with a…
Displays using Dark Mode automatically change the text color to white for ticket notes within HTML-based emails, however, the blue and yellow note backgrounds remain unaltered. This causes ticket notes to be unreadable while using Dark Mode display options. Can the text styles be updated to either enforce a color of…
I'd love to ability to actually do something, anything with the approval/denial notes left by task users. The ability to forward them through notifications to the requester is necessary for this to even be considered an automation. Otherwise a user has to manually contact someone in the change management process to figure…
For the 12.7.1 release the text editor for FAQ got a moderate overhaul with a load of additional buttons for google search, subtext, strikethrough, copy/paste, and left/right justify to name a few plus the ability to drop and drag in screenshots in browser. Can we please see these same improvements brought upward and…
Hi all, Greetings..! When I search in Thwack to create a custom report for mute and unmanaged devices , i got below script and it is working fine but is there a way that we can add device notes into this script so that it makes our life easy to understand why device has been muted and also from below query, suppressed by…
Hello Everyone, We're trying to build a resource that will show the last note (orion.nodenotes) left on a node. I can get all the filtering for status/custom properties required the problem I'm running into is when it returns the results if I aggregate the data for the notes (it shows all notes by default) then I can only…
I want to add a notes field so that its possible to leave comments on an alert. I'm fairly sure this isn't possible but I just thought I'd ask if anyone knows a way to do it. Something that looks sorta like this THANKS!
Good morning everyone reading this, Currently having a problem with a user trying to add notes to a ticket by email and for some reason it doesn't let them reply and send them this email "ERROR: Your support request could not be processed GPS Helpdesk, We're Sorry, your email address was not recognized by the help desk, so…
Hi We're running 12.7.6 (Hotfix 1) on Google Chrome and we're having an issue when replying to tickets. Sometimes when you hit the reply button, the notes field completely disappears and you have to refresh the screen to get it back again. We've always had this issue throughout previous versions but i was hoping that it…
Currently, when a ticket is Resolved and Re-Opened, the original resolution notes do not flow into the ticket (no footprint at all). Please create an enhancement that will add these comments to the ticket (be default) if/when a ticket is in face re-opned. Thank you,
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