Option for sub-sub-categories

Hey!

I'm unsure if this has been raised before but it would be great to have sub-sub-categories.

Our company has ave SO many categories that sit with in sub categories so this would help clean up our ticket system immensely meaning it's easier for end users to navigate and raise tickets.

Is there any plan for this?

Cheers!

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Comments

Stonelaughter

Just to let you know there is a work-around using custom forms and dynamic forms rules and/or field logic.

Create a custom form for "Incidents" which contains a sub subcategory field, and either display or enable this field when the relevant parent category is selected. You can enable the field and make it mandatory in the same rule.

em7yn

Hello,

Thank you for the recommendation. I've tested this but it's not showing the fields when all logic is met, maybe I'm being stupid but all logic looks right and I've tried multiple times now.

I do think it would be neater and much easier having a 3rd sub category though, like WHD has.

TheZeak

We are using this work around also but having a real sub sub category built into the system would make running reports far easier as we would only have to target a single item VS several manual sub sub categories.

Rich_C

I'd like to bump this issue up the list. Having the ability to create a sub-subcategory would be tremendously beneficial for our organization. Perhaps the most beneficial portion of a change like this will be for reporting.

Rich_C

While using the dynamic form rules will allow a floating field and visually look like a third category the issue is that the field is not a fixed dynamically populated field. This means that for reports they must all be created individually.