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ESM, Service desk, creating custom field that "looks up" data in a SW Group? I have a group called Dept Managers and in that group I've added only those that are managers. I want to create a custom field that will look up or display the users in this list to pick from. I then want to add this custom field to the catalog…
Hi, New to the Solarwinds ticketing system, but we are trying to build a process in one of our services that relies on some information from third party vendors. As part of this process, we would like the requestor to fill out a field such as "Email Address" and be able to use that custom field for "Email Address" when a…
I am in the process of automating my company's onboarding and offboarding Service Catalog items. My main goal is to eliminate the need for me to watch over large amounts of tickets to see if the Service Catalog's tasks can be continued or not. Instead, I would like the tickets to be assigned to me when they can be worked,…
I have added some custom fields in change custom form. I make all of them as mandatory field and also click on "Show in Portal". But, still they are not showing on Change portal while creating new change.
Looking through many support articles, there was a way to pull in custom fields when sending action notifications using <custom_n>. But this functionality seems to have been removed. What method do we use when triggering an action notification and want to include input and custom form fields? When we receive the initial…
Our error logs are full of Warnings including: "The definition of custom field "AP Internal" is hidden for ticket 255386, but the field currently has a value. Skipping the deletion... " This is a custom field that doesn't get populated at ticket creation but is populated by our Techs in certain circumstances. Thank you…
Hi, I am trying to update Deployment Status in Custom Fields via powershell and I am using below JSON payload for that but I am unsuccessful in doing that, however I am able to update all other fields successfully except that. Please help. "custom_fields_values_attributes": [ { "id": ####, "custom_field_id": ######,…
I've created a Change Catalog Item which has a process field called 'CAB Date'... I'd like to be able to filter my Change Index page by this field but I'm not able to add it to the view. If instead of a process variable, I use a custom field and add it to the 'Change' form I can see that it's available in the Change Index…
Hi Guys, I need some help to display 2x Custom Fields next to each other instead of underneath each other. See screenshot below: Any assistance appreciated. Regards, Stephan
Hi All, Is there a way to programmatically populate an IPAM custom field drop down box ? is this field exposed to an api so i can write a python script to populate ? Thank you AT
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