The most recent content from our members.
Our Web Help Desk software is currently in the running for Gartner Peer Insights Annual Customers’ Choice award! And we’re super excited to participate. They recognize 7 software vendors who have an average rating greater than 4.2 stars and more than 50 reviews in the last 12 months. It’s a tight race, and we need an extra…
Edit 2: I'm heading out for a surgery and won't be able to respond for a bit to any new questions or notes. Edit to add: Version 12.8.5 HF2 A client recently pointed this out. After digging through old tickets, it's been happening for a long time. Portal went live in Feb 2019. Has this happened to anyone else? Maybe with a…
Hi, Somebody have all ready tried to extract the "1st-Response Date" from a ticket with the API, please? Best regards
Hi Considering move from On Prem to cloud. Does SolarWinds cloud platform offer a Reservation system? If not what is recommended? Thanks Ari
The "Save" button can allow you to post a without sending an email. The comment wouldn't be hidden from anybody, like with Web Helpdesk We don't need the end user to receive email everytime we add a comment.
AHs anyone seen clients radnomly deactivate and create a second account? We have recently started seeing users with two accounts, one active and one inactive. When you search for the user on the active one comes up even if the search included inactive users. The only way the accounts can be seen is by searching for the…
We are new to the web helpdesk and are in the beginning stages of implementation. We noticed when we use WHD Discovery Engine to collect our assets we are not getting the description field of the PC. Is there a way to add this field so that when it does an asset discovery it will pull the description field of the machine?…
Hello, We are building a small integration to attach a couple of files to the newly created ticket. So this is a link to a test ticket in our environmenthttps://sc.snetcom.net/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/view?ticket=156482 Basically, we are interested in getting attachments and adding new ones. This…
Is there a way to set the default columns in the tickets for all techs? We wants certain columns to be up by default for all tech's when they login
Would anyone know how I can have replies e-mails automatically added as notes in the tickets, so I can keep the e-mail history for the open ticket? Web HelpDesk version: 12.6
It looks like you're new here. Sign in or register to get started.