The most recent content from our members.
In the same manner as Google Forms does, the SolarWinds Service Desk should allow a partially filled out (but not fully created) incident to generate a URL which can be used by others to go to a new Create Incident page where the same fields contain those same values pre-filled. This would allow better leveraging of the…
Hello, it would be a great feature if global variables are available in mail notifications. e.g. comments or solution texts are directly shown in the notification mails of incidents so you don´t have to click on the link of the incident
We are bringing a handful of new service agent users into the platform and have been searching for a more granular global setting regarding the Incidents view. We know how to show other users how to set and change their view on the incidents page. but we want to set a standard, default view so when people launch…
Since our implementation, we have really tried to embrace the Service Catalog. It's a great way to stream line processes and collect all the information you need for a request. The one short coming we had was naming the incidents it created. It can be difficult to find the one incident you are working on if you don't…
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