The most recent content from our members.
My apologies if this has already been requested, I failed to find through search. If it has, please link and I will upvote. * It'd be nice to have the Dashboard replicated / available on the mobile app.
Please let us scan the asset tag of devices other than computers through the mobile app
Please implement Dark Mode support for the mobile app. This would greatly enhance the user experience, especially for those using the app in low-light environments.
Based upon Apple Developers configuration framework: https://developer.apple.com/library/archive/samplecode/sc2279/Introduction/Intro.html Can basic settings of Require SSO and propagate the organization's account name in the settings payload. Example: <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC…
Request: Allow the mobile app to scan barcoded asset tags to match a computer (or other asset!) record. We have thousands of devices tagged with barcoded asset tags. The mobile app would become 100 times more useful if we could scan our existing bar codes to match a computer inventory record for update or review. It's just…
The mobile app (on both iPhone and Android) is not designed to support ESM. This is a problem, especially on iOS. I had to try to help our maintenance person get signed into the app into his "new queue" (the new Service Provider for maintenance) and I couldn't get it to work. When I signed him in, I got to the user landing…
When you receive a SWSD email update or if a colleague shares the link to the ticket in Teams/Slack/Zoom etc. when you click on the link it opens in the mobile web view. Please change this behavior to open in the app if the SWSD app is installed, otherwise it should open in the browser, and the browser should include a…
We have a large facility and our service agents are constantly on the move. We perform much of our Incident responses through the mobile app including managing and tracking tasks. I would like to have the ability to perform the following functions with Tasks in the mobile app. * Add new tasks.* Assignable to other agents *…
We use SWSD to generate QR codes for all mobile devices, PCs, and laptops. When scanning the QR code via the mobile app, we only can scan PCs and laptops. Please add the functionality to scan mobile devices. We support many mobile devices, and often they get sent back to us with missing return documentation. Most of the…
Rather than developing separate mobile apps for different platforms, create a useable mobile web interface that would work on any platform.
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