Here is what I want to do, I want to be able to create a service desk request that will allow the requester to type an asset ID in a search field and to populate the data associated with that asset ID.
for example: When a user open a new ticket request, they are asked to enter a unique asset ID.
Then the information will populate the custom fields below on the request ticket:
Asset ID: search box
device name
location
software type
This data will be imported from an excel .csv file with all the information for each unique asset ID.
Any help is appreciated!
