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Recently within the last week outlook inbox email's stopped processing email tickets to the Web Help Desk. The connection shows green, updated the credentials and also tried to connect to a different server. Still met with remote server returned an error (401) All the email's are sitting in the inbox and not processing,…
We use Office365 for our email system here. Quite often, though with seemingly no pattern, I get emails from Web Help Desk telling me: Subject: Error Processing E-Mail Body: Unable to connect to the Incoming Mail Account 'webhelpdeskaccount@myinstitution.com' due to the following error: "Error while contacting mailbox: The…
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