How to make Servicenow assign ticket after Acknowledgment

Conkinator

Hello,

I recently integrated ServiceNow to my job's Solarwinds and I was wondering if it was possible to have Servicenow assign the ticket it creates to the user who acknowledges the alert in Solarwinds?

I tried using the "Acknowledged by" variable when setting up the rule but still just sits unassigned.

Has anyone done this before or know if it's possible?

Thank you!

jm_sysadmin

I do not think that you can change the assignment, I think the only time that items are set for the incident is on creation, with the exception of status when the alert is acknowledged or when the alert clears. It would be cool to do that though, maybe create a feature request?