The most recent content from our members.
If ServiceNow is used for the alert integration, the Assigned To column in the All Active Alerts page only displays one data: either the ServiceNow assignment group, or the member of the said assignment group - NOT BOTH ON SEPARATE COLUMNS. Also, the ServiceNow incident number state is not displayed as well (New, In…
Is there anyone who did work on servicenow instance status dashboard like status is up, operational state is enabled and URL is working fine without any issue. Tablular widget is also good for this purpose also do we need to create donut widget with clickable link.
Hi, We are currently deploying SolarWinds in our environment, but we are facing some issues. Despite seeking support, we are still experiencing problems where acknowledging or assigning incidents in ServiceNow, or changing their state to resolved, does not get reflected back in SolarWinds. To provide a clearer picture, I…
This is my first post, so I hope I am doing this right and I am in the right place, haha, but... I am working with a customer where they wish to have their Assignment Group field populate with a default value if the Custom Property we created for this isn't configured for the device. Currently my SWQL query is as follows:…
Backstory: My company currently has an on-call setup with ServiceNow where if there is an incident about a device that is a firewall, router, switch or AP, someone in the NOC will receive a call if that device goes down. Previously, we used an email intake rule with ServiceNow that would take email alerts from SolarWinds…
We've established our integration with ServiceNow for automatic incident creation/update. What we're trying to understand is if we need to update our procedures or how to handle resolving the incidents. Let's say we have a high CPU utilization. SolarWinds alert is created which then creates a ServiceNow incident. The tech…
hi guys, Do anyone give me the details of this integration. I need to integrate Solarwinds and ServiceNow using REST API. The only action is to create incident in ServiceNow whenever an alert is generated. I am very new to Solarwinds. However I would to like to know more about it. Any kind of suggestions are highly…
Hello, I recently integrated ServiceNow to my job's Solarwinds and I was wondering if it was possible to have Servicenow assign the ticket it creates to the user who acknowledges the alert in Solarwinds? I tried using the "Acknowledged by" variable when setting up the rule but still just sits unassigned. Has anyone done…
Hello. We are happy with SW-SN integration, but I didn't realize how to update existing incident. Could you help? Simple example: I have an alert with two levels of escalation. At the first level I want to send email alert and create SN incident. At the second level (if nobody reacts for 30 days) I want to send another…
After the change in the closing states of service now, i am now able to resolve the issue of reopening incidents. I am now using 6,7,8 as closing states in service now. Before the change, it was 7,8 in closing states which was not allowing me to create different incident for each alert. But I came across one more issue…
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