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Are user initiated actions available in the base product?

I know automated actions are available but looking for options we had in a previous tool that let the NOC trigger scripts to execute run book types of activities (re-check conditions, re-start services, pop tickets,etc)?

Thanks for any info.

Randy

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KMSigma.SWI

First off - what do you mean by "base product?" You can run Network Performance Monitor (NPM), Server & Application Monitor (SAM), Virtualization Manager (VMAN), or any of the other "modules" as stand alone (except for NetFlow Traffic Analyzer (NTA) which does require NPM).

Are you looking for user initiated or automation-type responses?

Depending on the products (and the level of permissions), there are many executions users can do directly from the web console.

Virtualization Management

Power Off/On
Suspend (Pause)
Reboot
Create Snapshot
Delete Snapshots
Change Resources
Move to new Host/Storage

Server Management

Real-Time Process Explorer (allows for termination of remote processes and adding to a monitoring template)
Service Control Manager (Start/Stop, add to a monitoring template)
Real-Time Event Log Viewer (Review and add to a monitoring template)

If you are talking about automation options, then there are many, many options there. This is the list of actions you can take on an alert trigger (and also on an alert reset):

You can see some of the automated actions already exist here (including raising support tickets). My favorite is Execute an External Program - because it can be anything. I've used it to call a scripting engine (PowerShell, Python, Perl, etc.) to do pretty much anything I want.

Couple this with alert action escalations (if an alert isn't cleared after X minutes/polling cycles, then do this next action) and you have the makings of a self-healing monitoring system.

For further reading, I'd recommend the Content Exchange here on THWACK. Specifically, look at Alerts, Custom Queries, Reports, Scripts, and Modern Dashboards.

wackamole

Thanks for the response. The initial option I am looking for is an "action button" of some type that the NOC could click to execute a script to generate a trouble ticket on an existing alert. I have created a script that will do that but it will only be tied to specific alerts that we want immediate tickets created. The "user action" would allow the NOC to run through guides prior to creating the ticket.

KMSigma.SWI

So - for clarification...

Thing A happened - alerting action automatically creates a ticket
Thing B happened - alert gets triggered, but ticket isn't automatically created. For the thing B, you want to present a button to create a ticket from the captured info?

This will really depend on your ticketing system and how the system works.

Just spit-balling an idea here:

Have a button presented that'll change an alert custom property (or alert note) to something.
Have an alert look for changes on that custom property (or alert note).
If seen, it does whatever's required to create the ticket then clears out the previous custom property (or alert note).

Just for your info, step 1 is the one I don't know. Mostly because I'm not a web developer and don't know how to make this happen. But that's why asking questions like this on THWACK is ideal. I'm sure there are web developers here who could shed some light on the process.