The most recent content from our members.
Just like the ServiceNow integration being built now, I would like to see BMC Remedy integration. Ability to create tickets, close tickets and update tickets would be terrific....
Good Day! Our HR departments want's to know if we can up instructions up in this empty space for end users when they're submitting a ticket. Did some looking around and couldn't find an answer/or someone else that asked this question before. I've got a screenshot here of the empty space I'm referring…
Strange issue. We have logins setup for tech/client. One is @emailaddress and the other is f.lastname - I came into work to a notification that my account had been locked out due to 10+ invalid login attempts. This (to my knowledge) was not done by me. There were updates that were being run on desktop and server over the…
Hey, everybody. I have a question about the Created Resolved trend in Solarwinds. I tend to monitor the helpdesk and be one of the two guys to primarily answer the phone and troubleshoot most tickets. Also I create reports for my boss to look over periodically. One thing that tends to baffle me are the report numbers from…
Help Desk and Service Desk are names that are often interchanged in IT. But, have you ever thought, what does Help Desk and Service Desk mean—and how do they differ? Confused ?? In this article, I’ll take you through the different characteristics of Help Desk and Service Desk, and by analyzing the discussed points, you…
It’s just another typical day at the office. You know, one of those days where you switch gears from Help Desk Professional to Pest Control Expert… Sound like a horror story? Well deal with it, because it happens. You probably didn’t plan on a career change today, but leave it to your beloved users to keep you on your…
Want a chance to win a $50 Amazon gift card?! SolarWinds is running a short survey to understand the help desk challenges faced by IT technicians, help desk support staff, and those of you who support and manage your organization’s help desk processes. It’s just a short survey well worth a few minutes of your time. Let us…
Even after all these years in technology, I remain in awe of IT pros. Watching my kids’ classes, it seems everyone—including elementary school students and other civilians—is practicing truly geeky, hands-on-keyboards arts. We’re also seeing more casual administrators—people with a keen interest in spending some time…
Hi All, Is there a way to enable or disable custom fields in a Ticket when a person clicks in a Yes/No field? For example. There is a Yes/no field that asks if the user will need a computer, if the client selects "Yes", it would display another field where the user can give more details about the computer. If the client…
Perhaps the best part of being an IT pro—of being a technology professional in general—is that you don’t really have a choice. It’s an irrepressible self-nomination to a task force of incredibles, who prefer to wield their powers out of sight, but hope the results change the world for the better. And when you rise to the…
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