Solarwinds-ServiceNow Integration question: how to update an incident?

omavel

Hello. We are happy with SW-SN integration, but I didn't realize how to update existing incident. Could you help?

Simple example: I have an alert with two levels of escalation.
At the first level I want to send email alert and create SN incident.
At the second level (if nobody reacts for 30 days) I want to send another email alert and update existing SN incident with comment or working note.

Is it possible?

jm_sysadmin

not to my knowledge, I think its create and then the status follows. You could get fancy and send REST API calls to Service now to update information since you have the incident number, but I haven't tried it