Required Fields - Not Working

I have a custom field that is clearly marked as Req'd in the setup and has the red asterisk by it on the form but people are still able to submit tickets without selecting anything from that field.

What could be causing this?

I've changed it to editable and saved it, then changed it back to req'd and saved it just in case it needed a kick in the pants. Still no good.

Any suggestions?

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Accepted answers

bpringle

Well, there's the problem! SELECT ONE was the first one on the list and it defaults to that "location", which is obviously not correct. I will remove...

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bpringle

Support wanted me to upgrade to latest version (12.5). We were on 12.4.

Same behavior as before. Frustrating.

pabely

What type of Ticket custom field, Single Choice, Multiple Choice, Text, Pop-Up, a screen print would be useful.

bpringle

Pop Up Custom Field.JPG

bpringle

Well, there's the problem! SELECT ONE was the first one on the list and it defaults to that "location", which is obviously not correct. I will remove...