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I have a custom field that is clearly marked as Req'd in the setup and has the red asterisk by it on the form but people are still able to submit tickets without selecting anything from that field. What could be causing this? I've changed it to editable and saved it, then changed it back to req'd and saved it just in case…
Would like an option to make Subject a required field. Also would like to have the option to either make Solution required when closing a ticket or have an action rule that will notify the tech that solution hasn't been added when closing a ticket.
There is no way to make the Assigned Tech field a required field. An alternate way to achieving the same end result would be to set Auto Assignment to "A level Tech" at Setup > Techs > tech Groups > [select Group] > Tech Group Levels > [Select Level] > Auto-Assign Tickets To Controls the Auto-Assignment function for the…
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