Is there any way to import a Word doc file or a pdf file into Web Help Desk?
If so this would be greatly appreciated, so that I don't have to recreate all my How To documents over from scratch.
Within Web Helpdesk you can go into Setup > Data Import > Import FAQs and download the excel template from the software. Once downloaded, you can add your FAQs into the file, save it, and use it to import your How To's etc into Web HelpDesk.
