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It is a requirement by ISO standard to configure MFA in all internal application to provided added layer of security; therefore, it will be great if the feature is added to the web help desk with top priority, as this will ensure the WHD with compliance requirement for most country that it is been used.
On two occasions now I've reported what I believe is a BUG in the FAQ module, and each time the development team responds with an explanation that does NOT make sense, suggesting that the behavior of the FAQ module the way it is...is what customers want. I completely disagree, and think this is a good topic of discussion…
It has come to my attention that the any of the images that we have previously pasted into our FAQ's are no longer visible by design in Web Help Desk. That's I've been told, because of efforts being made to shore up the security of Web Help Desk. However, several competitor products (i.e. Ivanti) allow you to paste images…
Good morning. Similar to this referenced case, i'm having the same problem with the FAQs on WHD: * Reference: https://thwack.solarwinds.com/product-forums/web-help-desk-whd/f/forum/27585/issues-accessing-faqs-as-a-tech As a client or admin account , i can see all the 900 FAQs registered and approved, but as a TECH account…
Right now when searching FAQ's there's no option to search for articles that apply to just a specific audience: This idea is to add an option to the FAQ Search Screen to search by the "Audience" identified on the FAQ (defaults to Everyone): Use Case: A tech is searching for an article that is only applicable to techs (e.g.…
It would be highly beneficial if the default order for FAQ's were to be changed so that the LATEST/NEWEST FAQ added to the system appears first after clicking the FAQ module. Right now if I create a new FAQ, it appears LAST in the FAQ module meaning you have to move through several pages of FAQ's before you start to see…
Hi Everyone, When I attempt to embed pictures into Help Desk FAQs I only see black crosses (as pictured below). I believe that the reason why embedded pictures are not showing is because the file host that I am using (Office 365 > OneNote) only supports secure http (https)! There are http file hosts available, such as…
We upgraded from 12.6.x to 12.7.5 last week. It messed up some of the unordered lists and list nesting. When I go to the "View Source" view to fix articles and try to add a carriage return it saves my FAQ instead, making it very hard to edit. Anyone else have this problem or know how to at least fix the carriage return?…
This idea is have a view counter as a column under the FAQ screen that would show total number of views per FAQ, it could help in comparing total views to total number of votes to total number of ratings to see if documentation is effective. I had previously opened a ticket on this with Case #416001 - "Times FAQ has been…
hi, It would be great that the FAQ editor would be a richt text HTML-client. Certainly to paste images immediatly the create KB articles. Now it is a huge workaround to first take screenschots and then link the url's in the article. This could be so much easier. Regards, Didier Boydens ICT Manager A.Z.…
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