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What will the impact on my tickets be if I delete a request type?

We are looking to change and tidy up our request types. But what would happen to the existing tickets if I delete a request type? Will they disappear?

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Accepted answers

patricks

Nope, they will just have a blank request type. The next time you go into the ticket, it won't let you save the ticket until you select a new request type.

All comments

patricks

Nope, they will just have a blank request type. The next time you go into the ticket, it won't let you save the ticket until you select a new request type.

dafrees8

thank you Patricks must appreciated

typhoon87

You could uncheck visible to clients and make it "archived". Techs will still see it and its there for archive reasons but not for new end user tickets.