Ticket Integration

I would like to be able to select an Alert to create a Trouble Ticket within our Trouble Ticketing system. Utilizing email to do this is not a viable solution for us. How is this possible within Orion, EOC, and Alert Central?

We need to be able to pass alert information as a variable to a SOAP API to a trouble ticketing system. Automating this is not feasible either as we get several thousands of alerts and we want our NOC to open tickets as necessary per their desecration versus an automation.

Your quick response is greatly appreciated.

Charles

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RichardLetts

there is not enough information to answer your question.

Simple: define criteria in the alert manager to generate the ticket and then use the action to post a SOAP-wrapped data blob to your ticketing application

More complex: look at something like RightITNow to integrate the two.

tomelnik

Tom Melnik (to h20092) 3 weeks ago

Hi,

You could use Ayehu eyeShare in order to send the alerts and create a ticket out of them very easily since eyeShare could integrate with the ticketing systems API very easily.

It's a light weight tool for automation and is really intuitive and easy to use.

Here's an example of one such integration: Integrating Ayehu eyeShare with SolarWinds and ServiceNow - YouTube.

Cheers, Tom