The most recent content from our members.
From time to time, we get questions about integrating with HP Service Desk, BMC Remedy, or any other ticketing system. We're wondering how many people do this kind of integration? How do you do it (e.g., Orion sends an email)? How's it working for you? Is there something more you'd like to see?
I would like to be able to select an Alert to create a Trouble Ticket within our Trouble Ticketing system. Utilizing email to do this is not a viable solution for us. How is this possible within Orion, EOC, and Alert Central? We need to be able to pass alert information as a variable to a SOAP API to a trouble ticketing…
All, I've written an email integration between NPM 10.1 and my Service Management System (HP Service Manager 7.11) that allows me to open/close incidents. One of the issues I had to overcome was a way to deal with the unidirectional nature of an email integration into the service management system. Typically with a two way…
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