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How does your company deal with IT issues today? Like toothaches, IT issues have less impact and are easier to deal with when they’re resolved quickly. Let’s face it, IT problems do not get better if you wait for them to take care of themselves. Really. What does it usually mean when you have a toothache that goes away on…
I would like to be able to select an Alert to create a Trouble Ticket within our Trouble Ticketing system. Utilizing email to do this is not a viable solution for us. How is this possible within Orion, EOC, and Alert Central? We need to be able to pass alert information as a variable to a SOAP API to a trouble ticketing…
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