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Group ticket difference

I would like to see if anyone has any ideas on a situation we are having with one of our tech groups.

There is a particular tech group that has 2 users, but the group tickets do not correctly show for one of the users. For instance the one user sees 34 group tickets currently while the second tech sees only 20.

I have double and triple checked tech groups/tech permissions, made sure the techs are assigned correctly, etc. I have removed and re-added the lower count tech to the group to no avail. I even created a new tech account and added them to the group, but they also do not see the full list. I double checked tickets that were not showing properly and they are not set to private or any different from tickets that are showing correctly. If the user who sees only 20 does a ticket search for the parent request type, they see all the correct tickets.

Any advise or thoughts on where to look? We have other depts/tech groups that have many more users and the group tickets are OK in those groups.

Thanks,

Lance

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Accepted answers

All comments

justin.gray

Any chance the Tech has a filter set when in the Group view?

lkepner

Double checked filters. Made sure group ticket column displays were identical. Not the issue.