The most recent content from our members.
I would like to see if anyone has any ideas on a situation we are having with one of our tech groups. There is a particular tech group that has 2 users, but the group tickets do not correctly show for one of the users. For instance the one user sees 34 group tickets currently while the second tech sees only 20. I have…
Good morning Thwack community, I am the help desk manager for a 4 man IT support team. We have had Web Help Desk for almost a year now and haven't run into this issue before. After searching through the forums and checking a couple of similar posts I decided to make an account and ask myself and hopefully get some help…
Hi Was thinking if the below option can be made available to make changes to With current setup if a ticket gets moved from one Technical group to Technician in another group, it doesnt allow changes to the default Tech Goup that was first assigned to the ticket to be modified thus in reporting structure this doesnt show…
Hi, Is there a way for my level 2 techs to see level 1 tickets under their my groups, without adding them to level 1 as well? Maybe I'm missing something, but I thought as long as the tech is part of that tech group, they'd be able to see it.
It looks like you're new here. Sign in or register to get started.