Is there a way to take the Dashboard widgets created in webhelpdesk and make them global or universal for all techs? So that everyone can see the same widget?
I've been looking for this for a while and I don't see this being possible within the GUI options.
I do not believe an option like this exists. The dashboard was a new feature for V11 so its still sort of a new features make an feature request in the sub forum.
There is a way to do this indirectly. You can create the query in the search ticket field. Then make the query shared. That will allow other people to use that query when creating the widget. It should then allow all to see the same widget.
