WebHelpdesk unreachable in IE 11 after rollup patch 3161608 is installed on Windows 7

WebHelpdesk unreachable in IE 11 after rollup patch 3161608 is installed on Windows 7. The fix for this is to edit the tomcat_server_template.xml file and add the following lines to the cipher suites:

TLS_DHE_RSA_WITH_AES_256_CBC_SHA

TLS_DHE_RSA_WITH_AES_128_CBC_SHA

**these were the new cipher orders added to Windows 7 for the rollup. Hope this helps anyone experiencing the issue.

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typhoon87

Are you still running an older release like pre 12.2? There was a simular issue last year in chrome WebHelpDesk Reported to have a Weak Ephemeral Diffie-Hellman Public Key

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