The most recent content from our members.
We’re seeing and issue with Microsoft 365 email accounts with Microsoft Graph API Initially, WHD was requesting EWS permissions instead of Graph API permissions. We found this was due to missing parameters in our configuration and corrected them by adding the following:…
With Google's transition from less secure apps to OAuth on March 14th 2025, Gmail authentication seems to be failing. Transition from less secure apps to OAuth - Google Workspace Admin Help The WHD Guide mentions setting up an incoming email account with OAuth but no way to configure the outgoing account. I wanted to see…
Dear All Our WHD Database size is increased more than 200 GB, and we need to delete old ticket. 1. Is there any option for retention on tickets? If we delete ticket from GUI, it marks as deleted in job_ticket table, but records are not deleted from DB. 2. Can we delete old tickets from DB directly? 3. Can I have DB tables…
We are starting to roll out the Company field for users profiles (clients in WHD). However, we have a user that works for two companies that are on the same WHD. Is there a way to assign two companies, or do we need to make two client profiles for that user?
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I learned to just deal with it, but I have several end users with complaints that the text size is too small when they look at the email responses/updates to a ticket. I searched around some and I didn't see any documentation on it. Anyone know if there's a way to increase it? They are much smaller than the normal sized…
Hey there. So using a Web Help Desk email address to create tickets from incoming messages is a very useful function, there's just one issue with it I'm trying to straighten out. Sometimes people will create an email that includes Help Desk as well as other individuals. Those individuals will respond and Help Desk will…
Hey All, I did some searching around the forums for this earlier, and didn't see any related posts. Currently, we have multiple CAB approvals set up for various types of tickets. However, we have some tickets that the Yes or No is treated more as a "Yes, this is an event" or "No, this is not an event". When someone checks…
When there are many notes on a WHD ticket, it seems counter-intuitive to scroll to the bottom of the notes for the latest update. Most users are accustomed to the latest reply to an email being at the top of the email message. It would be nice within the settings --> email options to have a check box on both the "Client…
I have my WHD installed on a Windows 2008 r2 Server and its OK. I see there is an appliance for VMware and wanted to know if i can easily switch over to it, and if there is a benefit or if the windows version is better? I love my Dameware integration however I rarely use it that way. WHD is so important to what my…
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