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SolarWinds Web Help Desk 2026.2.1 Is Now Generally Available

chinkit

We’re excited to announce that SolarWinds® Web Help Desk® (WHD™) 2026.2.1 is now generally available on the SolarWinds website and through your Customer Portal.

This service release builds upon the major transformation introduced in 2026.2, completing the migration to our completely redesigned modern interface. Version 2026.2.1 focuses on refining the user experience, enhancing security, and addressing key feedback from our community to ensure a smoother, more powerful ITSM workflow.

Key Highlights of WHD 2026.2.1:

Full Modern Interface Migration: The transition is complete. All 120+ screens, including the full technician interface and all administration settings, are now delivered in the modern, intuitive design.
Enhanced Technician Productivity:
- Interactive Dashboards: New customizable widgets with drag-and-drop layouts for real-time ticket metrics.
- Multi-Tab Interface: Work on multiple tickets or configuration pages simultaneously within a single browser window.
- Rich Text Editor: Full formatting capabilities, including @mentions to notify colleagues directly within ticket notes .
Modernized Architecture: Introduction of the Caddy reverse proxy for faster page loads (HTTP/2 & HTTP/3 support), simpler SSL management, and stronger default security headers.
Critical Security & Stability Fixes: Includes fixes for SAML authentication bypass vulnerabilities and several third-party CVEs, alongside over 20 customer-reported bug fixes related to SSO, LDAP syncing, and ticket assignment.

Important Note: WHD 2026.2.1 marks the official retirement of the classic interface. We recommend reviewing the "Required Actions" in the release notes before upgrading.

For more information, including the full list of fixed issues and upgrade instructions, visit the link below:

https://documentation.solarwinds.com/en/success_center/whd/content/release_notes/whd_2026-2-1_release_notes.htm

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Product: Web Help Desk (WHD)

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Comments

garymccune

We just tried the 2026.2.1 upgrade from 2026.1 last night and ended up with a "not secure" URL and login screen stuck at "Waiting for server"

We've always run MS SQL but I was seeing 4 WHD Services now and 2 appear to be dependent on Postgres SQL service. Is Postgres now required, or is that just indicative of our MS SQL DB upgrade getting broken during the upgrade (would explain the "waiting for Server")

We fought a little, but since WHD is considered critical to us we rolled back the VM and our DB to back up instead.

Has anyone run into a similar problem and resolved things?

toddf

I saw that also but found if I used a particular browser and did it on the server itself I was able to get in.

The upgrade performed better but I had two issues, one I can not resolve. The first is this looping login issue and the second is getting my SSL certificate reinstalled. I did take a snapshot beforehand and had to revert back to that as it was not able to be put into a production environment.

I'm going to have support do the install and the certificate, for all I know the keystore might need to be exported first AND I can't have any delays with support getting around to it. This whole certificate thing is nonsense, the upgrade should take care of it for you, this is way too much considering what we pay now and we do all the extra work.

My first experience with support since the takeover of the company was horrible. I listed us as DOWN and the first response came in many hours later and theywanted to schedule a time to look at it 2 days out, not fix it, look at it. Come on, do better.

chinkit

Hi, would be happy to discuss the issue in detail and assist, if you can log ticket for it.

chinkit

Apologies for that. Team is rectifying that link.

aemswiler

My initial tests haven't been positive yet. The upgrade (in my test environment) went smooth, but when I sign in, I briefly see the main page, and it immediately goes back to the logon page. I still need to review the logs, so I can hopefully get further into it for additional testing.

Testyourbackups

Saw that as well. Needless to say, I'll wait a week or two to see how it goes for everyone else. Good luck tomorrow.

toddf

I'll be taking a snapshot of the server tomorrow and giving it a try. Will follow up then. What is already not very promising is the link below regarding 3rd party SSL (which I use) in their release notes goes right to a 404 page. https://documentation.solarwinds.com/en/success_center/whd/content//en/success_center/whd/contnen/HelpDesk3rdPartySSLCert-upgradedto2026.2.htm

So, make sure you read everything but ………..

sorrentij

I also want to hear what everyone thinks about this release—especially those who tried the first release and had to roll back.

toddf

Has anyone tried this new release yet after trying the last disaster of a release which was pulled?

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