Task reminders to actual process task assignee

Siviu_iBO

Hi everyone,

I am looking for advice regarding task reminders in SolarWinds Service Desk.

Use case: we have process tasks assigned to different Service Task Users during an onboarding workflow. We would like to send automatic reminders directly to the actual assignee of each pending process task, for example before the task due date or when the task is overdue.

Has anyone implemented this successfully using native SWSD functionality, automation rules, notifications, or an external workaround?

Any recommendations or best practices would be appreciated.

Thanks!

apensinger

Other than the reminder when the task is due, I am not sure if this is possible right now. Task Management V2 is available now, which you can read more about here. Automations are not specifically mentioned, but I would assume they'll add that for tasks eventually.