Guys, please I beg of you to add grouping functionality to the ticketing screens. Searching and filtering are ok, but all I have is a wall of tickets and its hard to see who has what tickets, who's working on it without grouping the 160+ tickets that come in. I'd like the groups to be collapsible.
For example: I'd like to open the all tickets screen, group them by Assignee Then sort and filter them to my needs. This would let me see unassigned work, the work load of each of my technicians, and let me decide how to assign work or who is available to pull onto a project.
The dashboard doesnt really accomplish this as you have to leave the screen
